Refund policy

Returns and Refunds Policy

At Shivam Zone, we strive to ensure you have a seamless shopping experience. 

Return Window
We offer a 5-day return and refund policy. If 5 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

MANDATORY UNBOXING VIDEO (For Damaged/Missing Items)
To be eligible for a return, replacement, or refund in the event of receiving a damaged, defective, or incorrect item, you MUST record an unboxing video. 
- The video must be continuous and unedited.
- It must clearly show the shipping label, the sealed package being opened, and the exact condition of the item inside. 
- Claims for damages or missing items without a valid unboxing video will not be accepted.

Eligibility for Returns
To be eligible for a general return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

Cancellations
Orders can only be canceled before they are dispatched. Once an order has been shipped, the standard return policy applies.